Privacy Policy
Last updated October 27, 2026
Boura Home is an iPhone app and service from Harris Innovations LLC, doing business as Boura Innovations ("Boura," "we," "us"). This policy explains what information we collect when you use the Boura Home app, the website boura-home.com, or our home services, and how we use it.
Information we collect
- Account information: your name, email address, and phone number if you give it to us.
- Your home: your home address or ZIP code, the rooms in your home, and the appliances, fixtures, materials, and equipment you add or confirm, including model numbers, filter sizes, and warranty details.
- Photos and videos: pictures you take of your rooms, equipment, labels, and filters.
- Requests and messages: visit requests, messages with our team, questions you ask Boura, scheduling choices, and your service history.
- Payments: if you buy a service or the Care Plan, payments are handled by Apple or our payment processor. We do not store your full card number.
- Device information: basic details such as device type, iOS version, a notification token so we can send reminders, and crash reports.
How we use it
- To recognize what's in your home and build your maintenance plan and reminders.
- To answer your questions through Ask Boura.
- To check whether your home is in our service area, schedule visits, and do the work you request.
- To send reminders, visit updates, and messages you ask for. We do not send notifications during quiet hours at night.
- To keep records of your home and past service, provide support, and improve the app.
We do not sell your personal information, and we do not use it for advertising from other companies.
Who we share it with
We share information only as needed to run Boura Home:
- Service providers: companies that host our data and run our backend (such as Supabase), process AI requests (such as Anthropic, which powers photo recognition and Ask Boura), send texts and notifications (such as Apple and our text message provider), and process payments. They may use your information only to provide their service to us.
- Our team and vetted pros: when you request a visit, the people doing the work see the details they need, like your address, the request, and related photos.
- Family members you invite: people you share your home with can see that home's plan and records.
- Legal reasons: if required by law, or to protect the safety of people or property.
Shopping links
Boura may suggest replacement parts like furnace or water filters with links to stores such as Amazon. Some of these may be affiliate links, which means we may earn a small commission at no extra cost to you. The store's own privacy policy applies once you leave the app.
How long we keep it
We keep your information while your account is active so your home records stay complete. If you delete your account, we delete or anonymize your personal information within 30 days, except for records we must keep for legal, tax, or accounting reasons.
Your choices
- You can view and edit your home, rooms, and equipment in the app at any time.
- You can turn notifications on or off in your iPhone's Settings.
- You can delete your account in the app under Profile, or by contacting us. Deleting your account removes your photos, home records, and messages.
- You can ask us for a copy of your information or ask us to correct it.
Security
We use encryption in transit and access controls to protect your information. Sensitive requests go through our own servers rather than directly from the app. No system is perfectly secure, but we work to keep your information safe.
Children
Boura Home is meant for adults who own or manage a home. We do not knowingly collect information from children under 13.
Changes
If we make important changes to this policy, we'll update the date above and let you know in the app.
Contact us
Questions about your privacy? Call or text (801) 699-5365, or visit our Support page.
Harris Innovations LLC (Boura Innovations), Utah, USA.